Work A Boundary Script For Sensitive Advice
Build a boundary script before receiving information you may need to escalate.
A product lead asks for absolute privacy before possibly disclosing customer data risk. Boundary script: warmth, exception, partnership The common trap is accepting the secrecy frame because you want to be trusted. Start with warmth "I can keep this tight and help you think." This preserves intimacy and lowers the fear of being exposed. Name exceptions "I cannot promise inaction for customer, legal, safety, or serious people risk." Specific exceptions are more trustworthy than vague judgment calls. Offer partnership "If it does, we choose the narrowest responsible path together." Partnership reduces the betrayal feeling if escalation is needed. The final…
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