Work Through a PDSA No-Show Test
Convert a radiology no-show improvement idea into a measurable PDSA cycle.
MRI abdomen no-shows averaged 13 percent last month, with most missed appointments booked more than 10 days ahead. Staff want to add more phone calls, but call capacity is already tight. PDSA: Plan the prediction, Do a small test, Study intended and unintended results, Act by adopt/adapt/abandon. The common trap is scaling a reminder policy across all modalities before learning whether the reminder channel, timing, script, or patient segment is the real lever. Plan Test MRI abdomen only, Monday through Friday, for patients booked more than 10 days ahead. Send a plain-language SMS 72 hours before the exam and call…
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