DIFFICULT-CONVERSATIONS5 MIN READ
Worked Walkthrough: The Active Listening Loop
Apply a three-step active-listening loop in a tense exchange.
Before That is not true. I asked for feedback in the last two meetings. After It sounds like the timing made your input feel performative, not influential. Is that the concern, or am I missing a piece? I can see that. For this decision, I still have room to change the rollout sequence. What would you adjust first? A teammate says, “By the time you asked for my view, the decision was already done.” Which move applies the listening loop correctly? You disagree with the teammate’s claim and can list several meetings where input was invited. Choose the move that…
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