Design Onboarding Measurement With Kirkpatrick
Use Kirkpatrick levels to define onboarding results, behaviors, learning, and reaction measures.
Sales onboarding has high completion and satisfaction, but new hires reach first qualified opportunity too slowly. Kirkpatrick: results, behavior, learning, reaction The common trap is measuring attendance, completion, and happiness while ignoring whether the employee performs the work differently. Start with results Level 4 result: new account executives create a first qualified opportunity by day 45 without lowering qualification quality. Start with the business outcome so the program does not optimize for course consumption. Name critical behaviors Level 3 behaviors: complete account research, run a discovery call using the script, log next steps, and review the call with a manager.…
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