Reshape epics and themes into a user-sequenced map.
Seven epics exist for a service request product, but they do not reveal the user journey or a usable first release. Break epics into user-facing activities, stories, and enabling work so the map can show sequence and release slices. Common trap: leaving epics intact as giant columns, which makes the map look organized while keeping the release logic opaque. Step 1 List the user's major activities: identify need, submit request, review status, answer follow-up, close request. This becomes the backbone regardless of how epics are currently named. Step 2 Open each epic and place its tickets under the activity they…
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