Define Your First Platform SLO
Create a platform SLO from a user job, an SLI, a target, and an error-budget decision.
The team has a vague complaint: 'Deploys are unreliable.' The current dashboard shows CI uptime, runner CPU, and queue depth, but none of those state whether a developer can complete a deploy. SLO recipe: user job -> SLI -> target -> window -> budget action The common trap is choosing a metric the platform already has, such as runner uptime, instead of the behavior the product team actually experiences. User job Define the job as: an engineer with an approved change deploys a standard service to production. A clear user job prevents the SLO from drifting into internal implementation health.…
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