Worked example: human review trigger

A billing agent investigates invoice disputes and prepares credit memo requests. The finance team wants speed, but a wrong credit above $500 creates revenue leakage and audit issues. A human-review trigger should specify condition, reviewer, evidence packet, decision choices, and resume behavior. The common trap is saying ask finance when needed. The agent cannot enforce that because needed is not a concrete condition. Step 1 Condition: credit memo amount greater than $500, missing contract evidence, or customer threatens churn. The trigger combines dollar impact, evidence quality, and customer consequence. Each condition is observable. Step 2 Reviewer: finance ops owner for…

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