Worked Example: Map An Onboarding Flow

A new-hire onboarding backlog is full of department requests but does not show what a new employee must do to start successfully. Map user activities first, then place stories beneath them, then slice horizontally for release one. Common trap: treating every department request as backbone material, which produces categories instead of a coherent new-hire journey. Step 1 Rewrite the top row as accept offer, submit details, receive equipment, complete setup, begin first tasks. These are major user-facing activities in sequence, not departmental buckets. Step 2 Move specific needs underneath each activity: under submit details place payroll forms, tax documents, and…

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