Apply PDCA to improve reimbursement cycle time with a measurable small-scale process test.
Average reimbursement cycle time is 14 days, and leadership wants it under 8 days. PDCA The common trap is launching multiple fixes at once, which hides the real driver and wastes change effort. Plan Hypothesis: manager approval delay is the main bottleneck; test reminder emails plus a day-three escalation rule in one division. The plan names the bottleneck, the intervention, and the scope. Do Run the test for two weeks with 47 reports in the pilot division. Keep the test small enough to learn quickly. Check Measure average approval time and total cycle time before and after the pilot. Results…
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