Work a PDCA Cycle for Aging Queries
Build a PDCA cycle with measure, test, result, and next action for aging query reduction.
Site 18 has 31 data queries older than 21 days, mostly in adverse-event relationship and concomitant-medication clarification. Use PDCA to test one workflow change against one aging-query measure before scaling it. A tracker can become a scoreboard for delay rather than a change to the process that causes delay. Weekly escalation tracker sent to everyone; query count discussed but not reduced. Twice-weekly PI clarification slot for specific AE relationship queries; count and aging reviewed after two weeks. Plan Baseline: 31 aged queries; sample: 10; suspected cause: PI clarification wait for AE relationship. The plan names the measure and the suspected…
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