Run a COM-B Diagnosis for Tool Adoption
Use COM-B to diagnose capability, opportunity, and motivation barriers behind an employee behavior.
Employees are not using the new knowledge base before asking People Ops questions in Slack. COM-B: capability, opportunity, motivation combine to produce behavior The common trap is adding more training when the real behavior is blocked by workflow friction or social rewards. Define the behavior Target behavior: before posting a People Ops question in Slack, search the knowledge base and use the linked answer when available. COM-B needs a specific behavior. Use the moment and action, not a vague goal like improve adoption. Check capability Employees know the KB exists and can search it during training. Capability is partial but…
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