Before and After: Custom GPT Configuration That Behaves
Explain why custom GPT behavior improves when instructions, knowledge, capabilities, and starters are separated.
Noah needs the support GPT to stop inventing exceptions and follow the policy consistently. Before: one long mixed configuration block controls everything. After: behavior, knowledge, examples, and starters each have a clear place. Instructions now define behavior: classify the request, stay inside allowed remedies, and escalate edge cases. This matters because instructions guide every conversation. Policy facts moved into knowledge instead of prose wishes. This matters because reference material can change without rewriting the GPT's whole behavior. Allowed and disallowed examples were added. This matters because examples reduce gray-zone guessing when a support case looks similar but not identical. Conversation…
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