Turn The Vendor Escalation Into A Project

The repeat setup is now heavier than the live question. What should Marco do before drafting the next response? Create a Claude Project with the policy, rubric, and response style, then start a fresh chat inside it for this customer email. Right. Projects carry reusable knowledge and instructions, while the current chat carries the live customer-specific request. Keep using one-off chats and paste the policy only when he remembers it. Weaker. This repeats cold-start risk. The principle violated is durable context management: stable rules should not depend on memory every time. Put the customer's current complaint into project instructions so…

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