Visitor Tour Past the Support Wall
Recognize when visible workplace surfaces disclose customer data to people outside the original support purpose.
The tour route cuts through the support area. Which visible surfaces should Noah fix before the visitors pass through? Live customer queue on wall monitor A named live queue is not necessary for visitors. Switch to an aggregate or masked view before the tour enters the area. Customer phone note A phone number on a visible note exposes personal data outside the support purpose. Put the task in the support tool or remove the note. Open call-back list The list may be useful to support, but visitors do not need it. Close it, lock it away, or use a minimized…
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