When the Draft Sounds Certain
Recognize that fluent LLM output is next-token prediction over available context, not automatic fact verification.
modern customer success office, real person at a laptop with a client call headset nearby, polished draft visible only as abstract glowing blocks, signed contract folder beside the keyboard, clean white and charcoal workspace with room for overlay buttons, no text, words, letters, numerals, logos. A customer success manager is at a laptop with an AI draft on screen, a contract folder beside the keyboard, and a client headset nearby. The draft looks ready to send, but the supporting contract is separate from the chat. The client reply is due in five minutes. The AI draft says the client has…
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