Baseline Before Examples
Choose a prompt-iteration sequence that uses zero-shot baseline results before adding few-shot examples.
A customer support operations room with a queue lead and analyst looking at a laptop dashboard, colored ticket cards arranged on a table without markings, bright white and cool gray office, realistic people, clear empty wall area for overlay, no text, words, letters, numerals, logos. Marcus and a queue lead review a support-ticket classifier with unlabeled colored ticket cards; the best decision is to test a zero-shot baseline before adding examples from actual misses. The queue lead needs a classifier by lunch. Marcus has label definitions but no evidence that examples will help yet. What should he do next? Run…
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