The MFA Code Call
Use a calm verification script when someone asks for an MFA code or password.
Which response keeps Lena calm, helpful, and secure? employee at a desk answering a phone while a laptop shows a generic payroll workflow made of blank blocks, clean office lighting, no text, words, letters, numerals, logos. Lena answers a phone call while working in a payroll system on her laptop. A caller claims to be IT support during payroll close. I am calling from support. I can fix the access issue now. fromTop https://oylytksvdaqzqcpcfhxp.supabase.co/storage/v1/object/public/omie-images/nugget-scenes/545ed1e5-689e-4550-8238-a2f7e40a84ce-20.png close view of employee looking at phone and laptop with a generic authentication prompt represented by blank shapes, tense but realistic office scene, no text, words,…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in