Use a calm verification script when someone asks for an MFA code or password.
Which response keeps Lena calm, helpful, and secure? A caller claims to be IT support during payroll close. I am calling from support. I can fix the access issue now. fromTop The caller asks for the code that appeared. Read me the code so I can clear the lockout. fromBottom Lena chooses her response. I cannot share codes or approve a login I did not start. I will open a ticket through the help desk portal. This is the strongest line: it refuses the unsafe action, names the principle, and moves the request to a verified channel. Can you tell…
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