The Backordered Replacement Draft
Choose the safest next move when an AI draft reply sounds complete but the customer record is not verified.
A replacement draft is ready, but the evidence is not. The draft promises same-day shipment. The warranty field is blank and the item appears backordered. What should Amina do before replying? Revise the draft to state only verified status, then promise a specific follow-up after checking inventory and warranty. Right. The draft-reply principle is claim gating: keep the composition speed, but replace unsupported certainty with verified facts and a next action. Send the AI draft because the customer asked for a quick answer and the wording sounds polished. Weak. Fluency is not evidence. This violates the draft-reply gate by turning…
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