Classify support requests by whether AI deflection is likely to resolve them or should transfer to a person.
Leah is tuning an AI support bot. Sort each customer moment by whether the bot should resolve it or hand it to a person now. Self-service answer now Human handoff now Change notification settings self-service Standard webhook setup Permanent data deletion request human-handoff Third failed bot attempt Download a receipt copy Cancellation after failed charge AI deflection triage Nudged AI deflection triage toward task-fit routing. Sort by cost of being wrong, not by whether an article exists.
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