Select a reply line that acknowledges the issue while avoiding unsupported blame or premature closure.
Sam needs to reply to a customer whose trial ended early. The AI draft blames the customer's admin, but the account timeline is not verified. The customer asks why the trial ended. Why did our trial shut off early? We did not approve that. fromTop The agent has partial evidence. fromBottom I can see the trial ended after an automated plan change, but I have not confirmed the trigger yet. I am checking that now and will send the restart options. This line separates confirmed evidence from the open question, then owns the next action. That is the draft-reply gate…
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