Sort Notes Before AI Synthesizes Them

Sort Mei's customer artifacts into the synthesis layer they belong to. Observation Theme Next test Customer described setup handoff as confusing observation Handoff confusion repeats across interviews theme Test shorter handoff prototype with three customers next-test Support ticket asks who owns setup after purchase Ownership ambiguity between Sales and Success Follow-up calls to test ownership clarity AI synthesis Kept evidence, themes, and tests separate before synthesis. If it happened once, it is probably an observation. If it repeats, it may be a theme. If it reduces uncertainty, it is a test.

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