Explain how layered guardrails reduce the risk of an AI agent granting privileged access from untrusted ticket content.
What changed between the unsafe and guarded onboarding flow? Before: ticket text can become privileged access. After: privileged access moves through policy, approval, and audit. Ticket comments became evidence, not authority. Untrusted text can explain a request, but it cannot approve the request. The default changed to least privilege. Standard access is automated; admin access is exceptional and requires justification. A server-side policy check sits outside the model. The model cannot prompt its way around role rules. Human approval and audit catch high-impact misses, matching the NIST AI RMF idea of managing risk based on impact and evidence. Access grants…
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