Use a structured call opening for an overdue invoice.
Jordan J Customer AP 1 Open 2 Diagnose 3 Close A $22,700 invoice is 34 days past due. You finally get Jordan in accounts payable on the phone, and you have about 90 seconds before they say they need to jump. The best AR call is calm, factual, and impossible to answer with vague goodwill. choices per turn risk signals SBI feedback model SBI works in collection conversations because it keeps pressure factual. Situation names the invoice and timing. Behavior names the observable payment or response pattern. Impact names the cash forecast or service consequence without exaggeration. Then the ask…
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