Collector’s Escalation Deck
Recall collection escalation moves for common overdue situations.
Core ask What three facts should an overdue follow-up request? Approval status, blocker, and payment date. Those three fields turn a vague reply into forecastable work. Weak vs strong Which line creates movement? Use the strong ask once the invoice is meaningfully past due. Objection “It is still under review.” Invoice is 38 days past due and no dispute has been documented. Your line “What item is being reviewed, who owns it, and is any amount approved for payment now?” Accepting “under review” as a complete answer. It separates real dispute from delay. Risk signal What changes after a missed…
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