Dispute Cleanup Cards
Use a dispute card to structure resolution and cash release.
ARROW Dispute fields What does ARROW capture in a dispute? Vague dispute “The invoice is wrong.” Customer has not named the line item or amount. Your line “Which line item and amount are in question? We will route that today, and I would like to confirm payment timing for the uncontested balance.” Putting the full invoice on hold without isolating the issue. It respects a real issue while protecting cash. Passive vs active How should AR handle a real partial dispute? Separate defect resolution from payment of accepted value. Root cause What should a recurring dispute become after cleanup? An…
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