Classify late-payment signals before escalating.
Ask for the disputed amount, reason, evidence, and owner, then request payment of any uncontested balance: Right: it applies root-cause discipline and preserves cash on the undisputed portion. Stop all collection activity until the customer says the review is complete: Weaker: it violates ownership because no resolution owner or due date exists. Escalate directly to legal because the word dispute appeared: Weaker: it skips diagnosis and can damage trust when the issue is minor. Offer a discount immediately to make the issue go away: Weakest: it discounts before proving whether value, accuracy, or cash constraint is the real issue.
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