Password Reset or Compromise?
Distinguish a routine password reset from possible account compromise and route it correctly.
Not every password ticket is just an access ticket. The mechanism NIST CSF helps separate routine restoration from security response. A clean forgotten-password request can restore access after identity verification. A request with suspicious MFA prompts, unfamiliar sign-ins, changed recovery details, or strange outbound email becomes a possible security incident. What changes The help desk does not need to run the full investigation. It does need to preserve the signal, contain obvious exposure according to policy, and route with enough evidence for security to act quickly. Visual scan Compare: routine reset versus possible compromise. Stat tiles: identity verified, suspicious prompts,…
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