Walk Through a Support Reply MTPE
Apply a four-step MTPE pass to an AI-translated customer support reply.
A support reply translated by AI sounds natural but changes a refund condition and loses a case reference. Four-pass support MTPE: meaning -> protected tokens -> terminology -> tone. The common trap is to make the customer reply warmer before confirming the refund condition, case reference, and policy terms. Meaning Compare the refund condition against the source. The target says refund after the trial ends, but the source says only before the trial ends. That is a must-fix meaning error. Protected tokens Check the case reference, date, link, and product name. The AI shortened AC-9019 to AC-19. A broken case…
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