Identify when an engagement proxy is being mistaken for user satisfaction.
The team is celebrating the large engagement chart while a smaller support signal sits nearby. Find the part of the scene that shows the proxy metric trap. The large click-through chart being treated as the success signal Correct. The large engagement proxy is being used alone. Clicks can indicate interest, but without quality counter-metrics they can also reward curiosity, confusion, or outrage. The smaller support complaint panel beside the dashboard Close, but the panel itself is not the trap. It is the missing counterweight. The issue is that the team is ignoring it while treating click-through as satisfaction. The sticky-note…
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