Protect the Trust Moment
Distinguish a routine drafting task from a nonroutine relationship repair moment.
The draft is easy. The trust signal is the real task. What should Jordan do before sending anything? Send the polished AI apology immediately because speed shows accountability. Speed helps only after the breach is understood. This outsources the relational diagnosis to a drafting tool. Identify the specific trust breach, decide whether a live conversation is needed, then use AI only to tighten the written note. Correct. Jordan separates routine drafting from nonroutine empathy, timing, and repair. Forward the VP's message to the team and ask everyone to explain what happened. This spreads the tension before owning it. Human skill…
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