Run the Automation Boundary Walk
Navigate a workflow-design decision so routine tasks are automated without losing human accountability.
The pressure Sales ops wants faster discount approvals, but small discounts can carry nonroutine relationship risk. The danger is not the threshold. The danger is hiding account context inside a routine rule. Boundary model Automate trigger, preserve exception judgment Use the tool where rules are stable. Require a human artifact where context can change the answer. Blind threshold Fast, but misses account context. Fast routine approvals plus visible judgment ownership. The tool owns stable rules; humans own context-sensitive risk. Trigger Step 1 The team needs a rule for requests the system can process without a meeting. Which trigger is strongest?…
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