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COACHING-SKILLS5 MIN READ

Outside the boardroom with Jamal

Coach a capable employee after a public stumble without over-functioning or over-processing the emotion.

Corporate hallway outside a boardroom with a director standing beside a high-performing project lead who looks frustrated, blurred executives leaving in the background, glass walls with blank reflections, cool blue-gray lighting, realistic workplace photography, no text, words, letters, numerals, logos. Jamal stands frustrated in a corporate hallway outside a boardroom while his director speaks with him and executives leave in the background. Jamal says, "I sounded junior in there." The next hallway line can either create learning or cement the label. What should the director say first so Jamal can learn without turning one tense review into an identity label?…

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