Build the escalation path before the edge case
Design an escalation path for AI recommendations that hit high-risk criteria.
The edge case AI triage marks an employee case as routine document follow-up. The case also mentions medical leave, performance action, and manager urgency. Mixed sensitivity changes the reliance mode. The tool can still help, but it should not carry the decision alone. Escalation design Trigger -> reviewer -> owner -> deadline A good escalation path is specific enough to catch edge cases and light enough to keep routine work moving. Shortcut Let the AI route the case as routine because most cases are routine. Routine speed plus accountable handling of sensitive exceptions. Escalation paths preserve calibrated trust by defining…
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