Ask Support for the Rule
Write a vendor-support question that includes context, observed behavior, and the rule you need to learn.
Drew needs vendor support to explain why a test user did not enter an onboarding sequence. Drew has observed a test user missing the onboarding sequence. The test user matches the segment but did not enter the sequence. fromBottom The next line determines whether support gives a fix or a rule. fromTop Can you tell me which enrollment condition this test user failed, and whether the sequence checks segments once or continuously? Strong. It includes the observed behavior and asks for the reusable rule behind it. This sequence is broken. Can someone fix it? Too vague. Support may fix the…
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