Spot Tour-Clicking
Identify when a product tour is replacing real task evidence and redirect to a task-first probe.
Ben is making progress in the tour, not yet in the client workflow. Find the risky/wrong region: what shows that onboarding motion has replaced task learning? The onboarding overlay on the laptop Correct. The overlay is driving attention while no real customer record has been created. Use the hint only if it helps the current task probe. The ignored task notebook beside the keyboard Also correct. The real task is visible but not steering the exploration, which violates task-first onboarding. The coffee cup near the mouse Plausible distraction, but not the learning issue. The problem is the missing task evidence,…
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