Do not let a policy rumor steer support

The ticket volume is real. The legal claim is not verified. The team wants to change a customer macro because many tickets repeat the same rumor. What should Marisol do first? Hold the macro, log the rumor, and check authoritative legal coverage before changing guidance. Right. This respects customer concern while separating repeated mentions from verified evidence. Update the macro immediately because multiple customers cannot all be wrong. Weak. Repetition can come from one viral origin. Lateral reading asks for independent context, not volume alone. Tell agents to ignore the tickets until Legal sends a formal memo. Too passive. The…

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