Client-site question after the roadmap slide
Choose a Q&A answer that acknowledges the concern, gives concrete trade-off evidence, and returns the client to the decision.
The roadmap answer now has to repair trust. Dana asks, "You slipped the inventory feature once. Why should we trust this date?" Which answer best handles the Q&A moment? Acknowledge the slip, name the trade-off protecting the date, cite the acceptance gate, and return to the launch decision. Right. This uses perspective-taking because it answers Dana's trust concern, uses concrete evidence, and returns the story arc to the client's decision. Explain that engineering is fully committed and the team feels much better about this release. Weaker. It offers confidence without evidence. That violates Q&A concreteness because the client asked about…
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