Classify actions as correction, corrective action, or preventive action.
Correction Corrective action Preventive action Resend the customer a corrected invoice. Update the invoice rule that selected the wrong tax code. Add FMEA review before launching a new billing workflow. Replace the incorrect label in the live report. Change the handoff form so required fields cannot be skipped. Run a pre-mortem on possible data migration failures. Call the customer to explain the corrected shipment date. Add a validation check that catches stale CRM fields before quote generation.
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