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ASSERTIVENESS5 MIN READ

Video call budget exception keeps looping

Use fogging plus a broken-record boundary to avoid reopening a settled client exception.

Jae is on a renewal video call. The client director has asked a third time for free weekend support outside the contract. The client has repeated the same exception request. Just approve the weekend support for free. We are your biggest account. fromTop Jae needs one line that will hold under repetition. fromBottom I hear the urgency, and I cannot add free weekend support; I can price a short on-call package today. Right. It uses fogging to acknowledge urgency, then keeps the broken-record boundary unchanged and offers a specific available path. Let me ask finance one more time, because I…

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